Kluegel, K and Ross, C. (2003) The reference interview. Reference & User Services Quarterly, Fall 2003, 43(1), p37-43. (Available via EBSCOhost database in CSU Library)

Reference Interview: The librarian teases out useful information about what the user is looking for by asking them constructive questions.

In hindsight, this description does not indicate the collaboration involved... Or what they then do with the information they obtain...

I found it interesting the importance of following through with each 'user' ensuring they found information that was helpful rather than just pointing them in the right direction. I also found interesting the point made of the importance of showing them how you go about finding that information so they are potentially able to do it themselves in the future.

I liked the description of a librarian as an 'intermediary' between users and information, and how the article highlighted the importance of our role.